Refund policy

At Glonia Perfumes, customer satisfaction is our priority.

Returns

We offer a 12-day return policy from the date you receive your order.

To be eligible for a return:

• Product must be unused and in its original condition.
• Original packaging must be intact.
• Proof of purchase or order number is required.

Non-Returnable Items

Returns will not be accepted if:

• The perfume has been used excessively.
• The product is damaged due to customer misuse.
• The item was purchased on clearance or marked as non-returnable.

Refunds

After receiving and inspecting your returned item:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be sent via the original payment method or bank transfer.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos.